Cancellation Policy

How cancellations, booking changes, refunds and no-shows are handled by Denis Hotel.

Last updated: 10 July 2026

1. Rate-Specific Conditions

The cancellation conditions shown during booking form part of your reservation. Different rates may have different cancellation and refund rules.

2. Flexible Rates

Where a flexible cancellation period applies, the booking may be cancelled without charge before the deadline shown in the booking confirmation.

3. Non-Refundable Rates

Non-refundable bookings may be charged in full when the reservation is made and are not normally eligible for a refund.

4. Late Cancellation and No-Show

Late cancellation or failure to arrive may result in a charge up to the full reservation value, depending on the selected rate.

5. Booking Changes

Date or guest changes are subject to availability and may result in a different price.